TT Services Global Projects Head Bill Sillery’s interview in an NZ Magazinemore
In the April/May 2015 issue of NZSecurity Magazine, Bill Sillery talks about biometrics, the use of the technology in enhancing border security and the challenges border authorities face in implementation of biometrics collection etc.
Facelifted – our co-branded Etihad Airways – TT Services websitemore
TT Services believes in providing enhancing its services to all clients regularly. This is one such attempt – to facelift the co-branded online application website of Etihad Airways. This will be followed by revamping the web pages of other clients as well.
One of the key support systems that sets TT Services apart is our robust online infrastructure. Immigration and border agencies are increasingly moving to online e-visa regimes and this has brought to the fore the necessity of highly secure, user-friendly and accountable systems suitable for global users.
TT Services, which is a part of TUI Group - the world’s number one leisure travel company, provides a fully integrated internet-based lodgement platform for its client Etihad Airways, which allows Etihad's customers to apply online for visas to the United Arab Emirates. Extremely user-friendly, the platform's pleasing co-branded design interface links directly to the Etihad sales platform for a seamless customer journey.
The platform is fully automated with business rules engines to drive pricing based on visa type and country of application, and it features a comprehensive multilingual portal with country specific micro-sites for easy access. It is also mobile-friendly to facilitate the visa application needs for people who are on-the-go.
Conforming to government standards of data security, with full disaster recovery and integrated business continuity plans to enable continuation of service, the platform is underpinned by TUI Group's and TT Services' security models and ISO accredited processes, which combine information and physical security.
The technology platform, which has been fully developed in-house, is built on a distributed component-based architecture. This enables easy modification of the functionality to fit evolving needs of the airline. It is supported by formal development lifecycle processes and technical help desks.
TT Services has proposed to revamp the web pages it provides for other existing clients incorporating some of its latest developments in order to provide a fresh, new experience for their visa applicant customers.
Vanuatu: Tropical Cyclone Pam updatemore
On the 14th and 15th of March, 2015, the island nation of Vanuatu was battered by Cyclone Pam. TT Services has its Australia and New Zealand Visa Application Centre in the capital city of Port Villa.
Early cyclone warning systems had predicted that Cyclone Pam would strike the Island nation of Vanuatu and the adjoining regions on the 14th and 15th of March, 2015. Accordingly, it was decided that the TT Services Australia and New Zealand Joint Visa Application Centre in the capital city of Port Villa would be closed from the 13th to ensure safety of the employees and to protect the office premises. Severe cyclonic storm along with gale force winds and heavy rains battered the entire country. Widespread damages to property was reported from across the cluster of islands including Port Villa.
On the 16th Monday, we made contact with all employees and fortunately all staff and their families were safe. However, there was a lot of damage to physical properties. In fact, one of our colleagues lost her entire home. The manager at Port Villa managed to gain access to the VAC. It was reported that there was waterlogging around the office. But the premises itself was not damaged much. Power and internet facilities were also available. Banks and all other businesses remained closed that day. After further assessment on the 17th, it was informed it was yet unsafe to open the office premises.
On the 18th however, the VAC was back to business as usual after all electrical points and equipment were checked stage by stage and cleared for operations. A few banks were also functioning albeit for restricted number of hours.
While business was back to normal in a few days, it’s really unfortunate that all our colleagues in Port Villa have faced a lot of hardships due to loss of their properties. TT Services assures all help and assistance in rebuilding their lives and shall stand by them in their tough times.
‘Your Trip Mate’ Checks-Inmore
A leading travel facilitator based in Dhaka, Bangladesh – Your Trip Mate shall partner TT Services to provide visa support to its clients.
The month of March 2015 saw another client join the TT Services portfolio. Your Trip Mate (YTM), a leading travel facilitator based in Dhaka, Bangladesh, has selected TT Services as its partner in providing visa support to its clients.
YTM assists Bangladeshi travellers with visa information and logistic support for international business and holiday travel.
Only 36 diplomatic missions are physically located in Bangladesh and over 140 others have no presence there, making it difficult for people to apply for a visa to most countries. In most cases, Bangladesh passport holders travel to diplomatic missions in India to apply for a visa.
Your Trip Mate was looking for a reliable partner based in India to assist with visa support services. TT Services will now be providing visa support services for the customers of YTM, which involves receiving visa applications from YTM's customers and arranging for their processing by respective diplomatic missions in India.
We will initially be providing services for Bangladeshis looking to travel to any of the 21 destination countries we service, which is a list that we are looking to expand based on demand.